"Pro Tools Computer  Compatibility"

Apple Mac & Windows (Below)

Pro Tools LE 7.0/7.1.x for Mac OS X Compatibility & Requirements



Mbox 2 Pro with Pro Tools LE 7.1.2/7.1.3 for Mac OS X Compatibility

  • Pro Tools LE 7.1.3 is compatible with Mac OS X 10.4 (Tiger) for Intel-based Macs only, with Mbox 2 Pro only.

  • Pro Tools LE 7.1.2 is compatible with Mac OS X 10.4 (Tiger) for PPC-based Macs only, with Mbox 2 Pro only.

Digi 002, Digi 002 Rack, Mbox 2, Mbox 2 Mini, and Mbox with Pro Tools LE 7.0/7.1/7.1.1 for Mac OS X Compatibility

  • Pro Tools LE 7.1.1 is compatible with Mac OS X 10.4 (Tiger) for Intel-based Macs only.

  • Pro Tools LE 7.0 and 7.1 are compatible with Mac OS X 10.4 (Tiger) for PowerPC-based Macs only.

  • Mbox 2 Mini not tested with Pro Tools LE 7.0 and lower

  • Music Production Toolkit and DV Toolkit 2 require Pro Tools LE 7.1 or higher

  • The original DV Toolkit is officially supported with Pro Tools LE 6.1 through 7.0

For more information on upgrades, updates and links to downloads, click on Pro Tools 7 Info on the right side of the Support section.

Digidesign Hardware Required

  • Digi 002, Digi 002 Rack, Mbox 2 Pro, Mbox 2, Mbox 2 Mini, original Mbox, or VENUE D-Show FWx hardware required
    - No other audio interfaces are supported with Pro Tools LE 7

  • Pro Tools LE software will not work without Digidesign hardware connected

  • Pro Tools LE supports the use of any single supported Pro Tools LE audio interface. Simultaneous use of multiple Pro Tools LE hardware devices is not supported.

System Software

  • Pro Tools LE 7.1.1 and 7.1.3 are officially supported on Mac OS X 10.4.6, 10.4.7, and 10.4.8 for Intel-based Macs
    - Pro Tools LE 7.1.1/7.1.3 will not install or run on PowerPC-based Macs, and Pro Tools LE 7.1 and earlier will not run on Intel-based Macs

  • Pro Tools LE 7.1.2 (Mbox 2 Pro only) is officially supported on Mac OS X 10.4.6, 10.4.7, and 10.4.8 for PPC-based Macs

  • Pro Tools LE 7.1 is officially supported on Mac OS X 10.4.4, 10.4.5, 10.4.6, 10.4.7, and 10.4.8 for PPC-based Macs

  • Pro Tools LE 7.0 is officially supported on Mac OS X 10.4.2, 10.4.3, 10.4.4, 10.4.5, and 10.4.6 for PPC-based Macs

  • Pro Tools LE 7 will not run on Mac OS X 10.3.9 (Panther) and earlier

Notes:

  • After updating either Pro Tools or your Mac OS, always run Disk Utility and "Repair Permissions" on the startup drive.

Total System RAM

  • 512MB minimum required for Pro Tools LE 7.0. 7.1, 7.1.1 (Digi 002, 002 Rack, Mbox 2, Mbox 2 Mini, Mbox) - More Recommended

  • 768MB minimum required for Pro Tools LE 7.1.2, 7.1.3 (Mbox 2 Pro) - More Recommended

  • More RAM increases overall system and Pro Tools performance

  • More RAM suggested for sessions with high edit density, extensive use of plug-ins, or simultaneous use with MIDI sequencers

  • DigiTranslator 2.0 will also require additional RAM

  • DV Toolkit 2 & Music Production Toolkit Options will also require additional RAM (see below)

Additional Requirements



Installation Requirements

  • DVD drive required for Pro Tools LE 7.1.2 or 7.1.3 Installation DVD for Mbox 2 Pro systems

  • CD drive required for Pro Tools LE 7.0, 7.1, or 7.1.1 Installation CD for Digi 002, Digi 002 Rack, Mbox 2, Mbox 2 Mini, and Mbox systems (not required if installing from Pro Tools LE 7.1.1 web installer)

Hard Drive Requirements

  • Recording to the system startup drive is not recommended or supported.

  • Although limited recording and playback of audio tracks may be possible using the startup drive, one or more separate 7200 rpm or faster hard drive or drives dedicated for audio is required for maximum performance and track count.

  • Pro Tools does not support RAID technology. Please do not activate this feature on any Pro Tools recording drives.

  • Although you may be able to use USB 2.0 hard drives for record and playback, they are not able to achieve maximum track count compared to FireWire drives, and are therefore not supported

  • FireWire 800 drives are not supported for record and playback with Mbox 2 Pro systems

For detailed information on hard drive requirements and recommendations, please see the following:

Monitor

  • Minimum resolution of 1024 x 768

  • 14" minimum, 17" or larger recommended if using external monitor

  • Laptop models with 12" and larger LCD screens supported

  • Dual monitors with standard dual monitor cards as shipped by Apple supported

Pro Tools Does Not Support Sleep Mode

  • In the Macintosh System Preferences, launch Energy Saver, click the Sleep tab, and disable all Sleep features. Set "Put the computer to sleep when it is inactive" to Never.

  • Do not manually put your computer to sleep when running Pro Tools

DV Tookit 2 & Music Production Toolkit Options — Maximum Track Count Information
The purchase of either of these options expand a Pro Tools LE system from 32 total voiceable tracks to up to 48 mono or 48 stereo tracks at up to 96 kHz (interface permitting*). In order to reliably achieve maximum track count, Digidesign recommends the following on Mac OS X:

  • Digidesign-Qualified Power Mac G5 Dual Processor 2GHz or higher, including Power Mac G5 Quad
    - Power Mac G5 Dual 2GHz (first generation model M9032) may not achieve maximum track count

  • 1.5GB total system RAM or more

  • 2 or more hard drives dedicated for audio record and playback:
    - 2 internal SATA drives
    - 2 external SCSI drives & qualified SCSI HBA
    - 2 or more external FireWire drives

*Maximum Sample Rate

  • Digi 002, Digi 002 Rack, Mbox 2 Pro - 96 kHz

  • Mbox 2, Mbox - 48 kHz

Apple Computer Compatibility with Pro Tools LE 7 for Mac OS X



Please view the individual compatibility pages for Digi 002, Digi 002 Rack, Mbox 2 Pro, Mbox 2, Mbox 2 Mini, and Mbox in the Support section of the website for additional information on Apple computer models with your Digidesign hardware.

Apple PowerPC-based Computers Supported with Pro Tools LE 7.0/7.1/7.1.2

  • Mac mini (PPC)

  • Power Mac G4

  • Power Mac G5 PCI

  • Power Mac G5 PCIe

  • PowerBook G4

  • iBook G4

  • iMac G4

  • iMac G5

Apple Intel-based Computers Supported with Pro Tools LE 7.1.1/7.1.3

  • Mac Pro

  • Mac mini (Intel)

  • MacBook

  • MacBook Pro
  • iMac (Intel)

  Windows Guide - Windows XP Optimizations and Troubleshooting.   Question   Windows Guide - Windows XP Optimizations and Troubleshooting.   Answer  

Windows XP Optimizations and Troubleshooting:

Listed below are a few things you can do to optimize your Windows system for use with Pro Tools. Only Microsoft Windows XP Home and Professional Editions with Service Pack 2 are supported at this time. Media Center, Professional 64, and Tablet PC versions remain untested by Digidesign, and we cannot guarantee these versions will work with Pro Tools. If you are using these versions, we recommend you upgrade to one of the supported platforms mentioned previously. There have been rare cases reported where unresolvable issues on Media Center Edition have been fixed by upgrading to Home or Professional.

Items in red are recommended for most laptops, and are required for those supported models with Intel Core Duo processors. Note: Not all Intel Core Duo laptops can be reconfigured with these options, and therefore may report constant buffer errors [-6086, -6087, -9093, -9125, -9129] when recording. Please contact your computer manufacturer if you need assistance disabling some of the listed options, but realize that we can only fully support the models we have tested. (see additional compatibility info).

Also, we strongly recommend that you use a secondary physical hard drive for saving your sessions, audio, and sample libraries to. If you only have one internal system drive (C:), then you can purchase an external drive. The drive will need to meet the following specifications:
You’ll find the most common brands meet these requirements, such as Lacie, Glyph, and Maxtor.
Note: this may lead to an unsupported configuration when using a laptop with only one FireWire port and a FireWire audio interface, such as the Digi 002 or 003. You may need to purchase a PCMCIA (PC) or Cardbus (Mac) expansion FireWire card for an extra FireWire port to run the drive from to attain maximum track count (although connecting the drive to the secondary port on the Digi 002 or 003 may work, it is not supported for maximum track count. Also, though the manual states that the Digi 002 or 003 should be connected to the FireWire port on the back of your drive, this is suggested only to prevent data loss - having the drive connected to the Digi 002 or 003 will have slightly better performance, but you MUST properly remove the drive and turn it off before powering down the 002). We currently only support one model, found here.

Creating a new hardware profile:


Disabling non-essential devices:




Note: Combined with the previous step, you will now have two Hardware Profiles to choose from during boot. The 'Pro Tools' profile will now have these devices already disabled, whereas the 'Default' profile will not (i.e. your internet will still work on your "Default" profile).

Disabling non-essential startup tasks and services:


Now that you've optimized your computer for running Pro Tools, it's important to check for anything that might be causing a conflict. The next steps can be advanced, so if you are unsure, please e-mail or call Tech Support before continuing.

Entering the BIOS:

The BIOS is the core of your computer. It tells the system how to communicate to all of its hardware; so it's important to not change something if you're unsure of what it does. That being said, there are several ways to enter the system BIOS, and you can only do so for a short period of time before Windows launches and you have to restart and try again. Some manufacturers like to set the BIOS entrance key to 'delete' on the keyboard, others use different function keys (i.e. F9, F4, and F2 are common). Most often, the motherboard will have a "splash-screen" upon boot that will tell you which key to press to enter the BIOS (often only referred to as 'Setup') - others, you either have to read the motherboard manual, or guess. In any case, BIOS manufacturers have their own way of doing things, as should be noted in the general descriptions that will be given for navigating the BIOS itself - without a manual of your specific motherboard handy, I'm limited to a very general framework. It might be necessary to contact your computer/motherboard manufacturer to complete the steps below.
With that said, let's enter the BIOS now...
 Disabling RAID:
RAID is a type of array configuration for your hard drives that can save files between discs or mirror the file to a backup. Unfortunately, this causes erratic and often catastrophic errors with Pro Tools. To disable this feature, find the RAID controller option - it's usually found under the 'Advanced' menu. Even if RAID is not being utilized, it's important to disable this option.

Disabling Speed-stepping:
This option is referred to as AMD Cool n' Quiet in AMD processor motherboards, and can show up as various things in Intel-based boards. Sometimes it simply shows up as 'speed-stepping.' If your motherboard has this option, disable it, as it can cause major conflicts with the processor scheduling of Pro Tools and the USB bus. It's usually found under the 'Advanced' tab.

This option is usually disabled by following the steps in the ‘Getting Started Guide’ that’s supplied with your product by setting your Power Options to the ‘Always On’ scheme (found in the Control Panel - for some Dell laptops, this can also be called Dell Quick-Set Performance Mode). Some manufacturers supply their own power management system - please confer with those manufacturers to find the correct option, or follow the step above to bypass their management and turn this off directly from the BIOS. Also, sometimes the manufacturers limit your access to the BIOS and you cannot disable speed-stepping - if you cannot set Power Scheme to ‘Always On’ or disable speed-stepping on a laptop,YOUR LAPTOP MAY BE INCOMPATIBLE WITH PRO TOOLS.

Note: Disabling Speed Stepping in the BIOS is NOT necessary to make Pro Tools work on a Core Duo, but may solve otherwise irresolvable issues. Disabling this feature may increase stability, but will cut your processors clock speed almost in half (to prevent over-heating).

Disabling C-State Transition and Optimizing Integrated USB Hub:
This option is specific to Core Duo laptops. If you see C-State Transition anywhere in the BIOS, be sure to disable it. Also, find the Integrated USB Hub and set it to High Speed. Note that not all computers or BIOS will have these options.

That’s the last of the optimizations specific to Core Duo laptops; however, if you’re still encountering buffer errors and are on an unsupported model, you can try to disable one of the processor cores in the BIOS as a last-ditch effort. If that doesn’t fix the problem, then you may need to run Pro Tools on another computer altogether.

Disabling on-board audio:

This option simply activates or disables the audio card that's built-in on some motherboards. Disabling the on-board audio can free up resources and prevent IRQ or resource allocation conflicts. It's usually found near the 'PCI' or 'On-Board' options. Many users will want to use their built-in soundcard for playback of Windows sounds or programs other than Pro Tools; these users should bypass this step.

Other optimizations:

Aside from the steps above, here are some optional settings to get maximum performance from Pro Tools.

Display Performance:
Another way to free up resources is to minimize the amount of processing Windows needs for display. This can be done in a few ways.


While it won't be the prettiest OS, it should be running like a cheetah. More importantly, you have just maximized the performance of Pro Tools - now it's time to create!

DEP Fix:
This option disables execution prevention, a feature of Windows Service Packs that can sometimes cause errors. This won’t harm anything, but also isn’t always necessary. To do this:

Even more troubleshooting:

If you have any questions or are still running into errors, there might be deeper conflicts with the system. Check your RAM - Pro Tools needs at least 512Mb to operate - 1GB or more is recommended (note that Windows XP can only allocate about 2GB of RAM to an application).

Some chipsets can also cause Pro Tools to stop in its tracks - to determine your chipset, download PC Wizard. Check your listed chipset against the compatible / incompatible chipsets listed here - namely, make sure you're not running an Intel 915G, 915P, or 925X on Intel-based computers; SiS and ATI Radeon chipsets (on the motherboard, not graphics card) have also been reported to cause conflicts with AMD-based Machines.

Both AMD and Intel have released updated drivers and processor accelerators that can fix some irresolvable buffer errors and generally improve Pro Tools performance.

 

    "Unable to locate Digidesign Hardware. Make sure your hardware is connected and turned on. Click "OK" when the hardware is ready." Occuring on Windows XP or Vista.   Question   "Unable to locate Digidesign Hardware. Make sure your hardware is connected and turned on. Click "OK" when the hardware is ready." Occuring on Windows XP or Vista.   Answer   If your Digidesign Hardware can not be recognized by Pro Tools. Go to My Computer> (C:) > Program Files > Digidesign > Drivers > double-click DigiDriver (with the blue "d" logo) and choose "Install". Once that is finished, try to launch Pro Tools again. If it still is not connecting: 1. R-click My Computer and choose Manage 2. Click on the Device Manager 3. Click on the plus next to Sound, Video, & Game Controllers 4. Locate you Digidesign Hardware in the list 5. R-click it and choose update driver 6. Choose all of the LAST options available to you from the Hardware Wizard ("Install from a list or specific location", then "Don't search. I will choose the driver to install.") 7. Select your driver from the list, and choose Next 8. Then choose Finish Try to launch Pro Tools again, if it still doesn't connect to the Hardware, check to see if the drivers for your Digidesign Hardware are listed in the Device Manager. If they have an exclamation point or question mark, R-click choose update driver and try the automatic options in the Hardware Update Wizard. Should none of these options work, make sure you have done all of the system optimizations on your PC (listed in the Getting Started Guide) and check the compatibility of your PC. After optimizing your system you may try to uninstall Pro Tools LE (choose the last option to remove Pro Tools, Device Drivers, Preferences, Databases, and MIDI Device/Patch Settings) and reinstall Pro Tools. You may then try to run DigiDriver again. Try these steps before calling Technical Support.

 

    Customer Support Videos — Help With Compatibility, Product Registration, Ignition Pack 2, and Technical Support Procedures   Question    

Customer Support Videos — Help With Compatibility, Product Registration, Ignition Pack 2, and Technical Support Procedures

  Answer    

Customer Support Videos — Help With Compatibility, Product Registration, Ignition Pack 2, and Technical Support Procedures

   

Image

The following videos from Digidesign Customer Support help answer some of the questions frequently asked by new customers. Viewing requires QuickTime for Mac or Windows:

Image

Note: QuickTime videos can also be saved to your computer (for viewing later) by choosing "Save As QuickTime Movie..." from the dropdown list on the bottom right arrow of the QuickTime player.

Product Registration
How to register your Digidesign product, and the benefits you are entitled to by registering.
Click here for Answerbase article/video.

Technical Support
Valuable information on common tech support issues such as complimentary tech support time period, tech support resources on the website, how to get support after complimentary period has ended, and what to do if your product needs repair.
Click here for Answerbase article/video.

Pro Tools System Requirements & Compatibility
Information on why your computer needs to be compatible with your Pro Tools system, how to find out if your computer is supported, and an introduction to PC Wizard for Windows users.
Click here for Answerbase article/video.

Mbox 2 Family
Information on everything that is included in the package when you purchase an Mbox 2 system.
Click here for Answerbase article/video.

Authorizing the Ignition Pack 2 Programs
Information on which programs are included in the Ignition Pack 2 and Ignition Pack 2 Pro, how you can use them, and how to authorize each program.

Part 1 — Introduction of the Ignition Pack 2 bundles, online registration instructions to get your activation codes, and information on iLok authorization for the Ignition Pack 2 Pro.
Click here for Answerbase article/video.

Part 2 — Authorizing Ableton Live Lite 6 Digidesign Edition and iZotope Trash Lite, Spectron Lite, and Ozone 3 Lite.
Click here for Answerbase article/video.

Part 3 — Authorizing Way Out Ware TimewARP 2600 Lite and Melodyne uno essential.
Click here for Answerbase article/video.

Part 4 — Authorizing Propellerhead Reason Adapted 3 and IK Multimedia AmpliTube LE.
Click here for Answerbase article/video.

More Information

 Question   Mac Guide - Mac OS X Optimizations.   Answer  

 

Setup for Apple System Preferences

There need to be specific settings made to your Mac for proper installation and operation of Pro Tools. Start by going to the Apple Menu and selecting System Preferences. There are many System Preference settings that are needed so you can always return to main System Preferences pane by clicking the 'Show All' button in the upper left hand corner of the window.

Classic
Click the 'Classic' preference. Under the 'Start/Stop' tab, make sure that the box for 'Start Classic when you log in' is unchecked.

Date & Time
Click 'Date & Time', and verify that the date and time are set correctly. Under the 'Clock' tab make sure 'Use a 24-hour clock' is unchecked.

Desktop & Screen Saver
Click the 'Desktop & Screensaver' preference. Under the 'Screen Saver' tab, move the 'Start screen saver' slider to never.

Displays
Click the 'Displays' preference. In this pane, set the monitor to a minimum resolution of 1024X768.

Energy Saver
Click the 'Energy Saver' preference. In Energy Saver, make sure that the sliders for 'Put the computer to sleep...', and 'Put the display to sleep...' are set to 'Never'. If the sliders are not visible, click the 'Show Details' button. Uncheck the box for 'Put the hard disk(s) to sleep...'. Click the 'Options' tab, and set 'Processor Performance' to 'Highest'. Note: Processor Performance may not appear on all systems

Security
Click the 'Security' preference. In this window find where is states: 'FileVault protection is (on/off) for this account'. If FileVault is on click the button to turn Off FileVault Software Update. Click the 'Software Update' preference and make sure the box that is labeled 'Check for updates:' is unchecked.

Spotlight
Click the 'Spotlight' preference. In this window click on the Privacy tab. Every hard drive that is being used (internal and external) needs to be added to this list, if it is not there already. To add a drive to the list click the and then highlight the drive and click the 'Choose' button. Repeat until all hard drives appear in the list.

Turning off AirPort and Bluetooth

If your computer is equipped with Bluetooth wireless and/or an AirPort card, these may need to be disabled for Pro Tools to work correctly.

Airport
Disable AirPort by clicking the AirPort icon in the upper right hand corner of the screen (menu bar) and selecting 'Turn AirPort Off'. If the AirPort icon is not visible, open 'System Preferences' (Apple Menu > System Preferences), click on the 'Network' preference and select 'AirPort' from the 'Show' drop down menu. Under the AirPort tab, check the box next to Show AirPort status in menu bar.

Bluetooth
Disable Bluetooth by clicking on the Bluetooth icon in the upper right hand corner of the screen (menu bar) and selecting 'Turn Bluetooth Off', or, open System Preferences (Apple Menu > System Preferences), click on Bluetooth under the Hardware section, go to the Settings tab and click the 'Turn Bluetooth Off' button.

Deleting Databases and Preferences

These are important steps in order to resolve various issues, such as assertion errors, graphic or display problems, and other intermittent issues that are not specifically hardware or compatibility related. Listed below are the paths to all the database and preference files installed by Pro Tools. Once you have deleted these files, you should empty the trash and restart your computer. These files will be recreated when Pro Tools is launched.

Digidesign Databases
These folders are found on the root level of all mounted volumes. (i.e. MacHD > Digidesign Databases) You should delete (trash) ALL of these folders and the Volumes folder (see next). Note: Actual Pro Tools sessions should NEVER be saved in these folders.

Volumes
This folder is related to the Digidesign Databases, and needs to be deleted in order for this whole process to work. This folder is located in MacHD > Library > Application Support > Digidesign

Pro Tools Preferences
These files and folders are located in MacHD > User > 'your user name' > Library > Preferences. Delete the following: 'com.digidesign.protools.plist', 'DAE Prefs' (folder), 'DigiSetup.OSX', and 'Pro Tools Preferences'

Repair Permissions
Quit Pro Tools and all other open applications, then launch Apple's "Disk Utility" application, located in MacHD>Applications>Utilities. Select the boot drive (the whole drive, not the volume underneath the drive). Go to the 'First Aid' tab and select "Repair Disk Permissions"

Additional Troubleshooting

Uninstall and reinstall Pro Tools
Go to MacHD > Applications > Digidesign > Pro Tools > Pro Tools Utilities and doubleclick on 'Uninstall Pro Tools'. Use the Clean uninstall option, and continue through the uninstaller, and click the Quit button when the process is finished.

New User Account
Create a new user with administrator privileges in System Preferences > Accounts. Click the Lock to authenticate and enter your password. Click the under the list of users. When the new user dialog comes up, type In Pro Tools for the Name, enter a password and verify (optional), and be sure to check the box 'Allow user to administer this computer. Once that is done, click 'Create Account'.

Then login to this new account and run Pro Tools. Go to the Apple menu and go to 'Log Out (Username)', wait for the login screen and then login in as Pro Tools. When the desktop loads in this user account, navigate to MacHD > Applications > Digidesign > Pro Tools and double-click on the 'Pro Tools' application.

Login Items
Open System Preferences and click the 'Accounts' preference. Select your account from the list on the left hand side of the window and click on the 'Login Items' tab on the right hand side of the window. Go through the list and select each item, one at a time, and click the below the list to remove the item.

Pace Drivers
Make sure the most current version of these drivers are installed on the computer. Visit the PACE website and download the most current drivers (Extensions), install, and then restart the computer.

Dashboard
For information on disabling Apple's dashboard visit:
http://www.digidesign.com/index.cfm?navid=54&itemid=22358

Plug-In Compatibility
Make sure that all Plug-Ins are compatible with the version of Pro Tools that is installed on your system. Open MacHD > Library > Application Support > Digidesign > Plug-Ins. To check the version of a plug-in, select (click once) the plug-in and go to the 'File' menu and choose 'Get Info', or hit Command-I and look at the version information under the 'General' Section. Check with 3rd party programmers for their most up-todate versions, you can also check the plug-in compatibility grid on the Digidesign website:

Disable Virus Protection
Disable any Virus Protection Software. Check for evidence of anti-virus software in Library > Startup items. Move these items out of this folder and restart the CPU (do NOT remove any Digidesign or PACESupport items). DO NOT move any items out of the StartupItems folder, if you are unsure of their functionality.

 

Mac OS X 10.5 Leopard Installation Information

 

Question

 

Everything you need for running Pro Tools on your Leopard computer.

 

Answer

 

There are several software updates that you will need if you are going to run Pro Tools on a Leopard system:

A Free My Digi Profile is required to download the following updates listed below. Click here to login to or create your free profile before you begin with any of the downloads.

Operating System Version

If your OS X Version is 10.5.0, 10.5.1 or 10.5.2 you'll need to get the following OS update. (you can check your current OS version by clicking on the apple icon in the top left corner of your screen and choosing "About This Mac"). If you are currently running 10.5.3 or 10.5.4 then you do NOT need the following update.

Mac OS X 10.5.4 Combo Update - Download


Pro Tools Installer

Pro Tools LE 7.4.2 is a full version of Pro Tools. You do NOT need to install any other version of Pro Tools before the installation below.

If you have already installed a previous version of Pro Tools be sure to run the "uninstall Pro Tools.app" and choose "Clean Uninstall" first before you install 7.4.2. (The uninstaller is included in the following downloads)

Pro Tools HD 7.4.2 - Download
Pro Tools LE 7.4.2 - Download
Pro Tools M-Powered 7.4.2 - Download


**NOTE** FOR PRO TOOLS LE ONLY - The first time you launch Pro Tools LE after installing for the first time you will be asked to enter your authorization code for Pro Tools LE. The correct authorization code for Pro Tools LE 7.4.2 will start with DIGI0740. This code can be found on the inside cover of your "Getting Started Guide" (first or second page) or on the CD sleeve of your Pro Tools LE installer disk. When entering the code be sure to enter it EXACTLY as it is printed. The code is case sensitive, you do have to include the spaces and any "0" is a zero, not a capital letter O.

If you're Pro Tools LE system came with a 7.3 installation disk then you will NOT have the correct code. To obtain a DIGI0740 code you must first register your product. After registering, an automatic email will be sent to your email address. This email will contain instructions on how to get your code (you do not need to download or install anything leading from this email.... just get the code. Once again the code will start with DIGI0740.)


If you need to register your product click here


Pro Tools CS Updates

There are periodic CS updates that are released to fix various issues with Pro Tools.

Pro Tools HD 7.4.2cs1 Update (Mac OS X Leopard) - Download
Pro Tools LE 7.4.2cs1 Update ( Mac OS X Leopard) - Downlaod
Pro Tools M-Powered 7.4.2cs1 Update ( Mac OS X Leopard) - Download


Pro Tools Documentation Installer

Most of the Pro Tools 7.4.x documentation is NOT INCLUDED with the Pro Tools 7.4.2 web installers, in order to greatly reduce the overall size of those downloads. This installer will make the help menu items available from within Pro Tools.

Pro Tools HD Documentation Installer - Download
Pro Tools LE Documentation Installer - Download
Pro Tools M-Powered Documentation Installer - Download


Ignition Pack 2 / Ignition Pack 2 Pro

There are several updates to the Ignition Pack 2 software that will be needed. If you need help installing the Ignition Pack 2 Programs please watch the following customer support videos

Customer Support Videos - Ignition Pack 2 / Ignition Pack 2 Pro

Click here to watch part 1 - Introduction of the Ignition Pack 2 bundles, online registration instructions to get your activation codes, and information on iLok authorization for the Ignition Pack 2 Pro.

Click here to watch part 2 - Authorizing Ableton Live Lite 6 Digidesign Edition and iZotope Trash Lite, Spectron Lite, and Ozone 3 Lite.

Click here to watch part 3 - Authorizing Way Out Ware TimeWARP 2600 Lite and Melodyne uno essential.

Click here to watch part 4 - Authorizing Propellerhead Reason Adapted 3 and IK Multimedia AmpliTube LE.

If you prefer text based help click here

Please install all programs from the Ignition Pack 2 disk(s) and then proceed to download and install the following updates.

**Note** Do NOT install Celemony Software Melodyne Essential from the installation disk. Only install the update below. There is an issue with the version on the disk that will cause Pro Tools to no longer launch. If you have already installed the program from the disk then you need to manually delete two files from your computer and then install the update. The two files are located in

System Hard Drive (Macintosh HD) --> Library --> Application Support --> Propellerhead Software --> ReWire

Delete these two files

MelodyneEssentialRewireDevice
MelodyneEssentialRewireDevice.plugin



Ignition Pack 2 update downloads:

Arturia Analog Factory SE 2.1.1 - Download
Celemony Software Melodyne Essential 1.8.1.3 - Download
Digidesign AIR Xpand! 1.0.3 - Download
FXpansion BFD Lite 1.5.48.5 - Download
iZotope Ozone 3 Lite v3.1.5 - Download
iZotope Spectron Lite v1.1.4 - Download
iZotope Trash Lite v1.1.4 - Download
Way Out Ware TimewARP 2600 Lite 1.2.3 - Download


Structure Free

Free sample player for Pro Tools
For more information about this Virtual Instrument click here.
(Patch installers are available on this page)

Structure Free Installer v1.0.2 (Mac OS X Leopard) - Download



Paid Software Updates Section

These are updates for paid software options. If you did not purchase these software options then do NOT download any of the updates beyond this point.

Factory Bundle Installers

Mbox 2 Factory & Producer Factory Bundle Plug-ins v7.4.2 - Download
(Mbox Products Only)

003-002 Factory & Producer Factory Pro Bundle Plug-ins v7.4.2 - Download
(002-003 Products Only)


Music Production Toolkit

Music Production Toolkit v7.4.2 - Download


DV Toolkit 2

DV Toolkit 2 v7.4.2 - Download


TL Space Native

If you own either Music Production Toolkit or DV Toolkit 2 you will also need this installer for TL Space.

TL Space Native Edition 7.4 (Mac OS X Universal Binary) Supports Pro Tools 7.x - Download
TL Space Impulse Response Library Section - Take me there

If you have an IR disk that may have come with your toolkit purchase, then it is best to install the IR's from that disk. (All downloads in the IR library section that start with the word "Core" do not need to be downloaded if you have this disk - Not all toolkit purchases come with this disk).


Digidesign AIR Plug-ins

Hybrid 1.5.x to 1.5.2 Updater - Download
Strike 1.0.2 Updater - Download
Structure 1.0.2 Updater - Download
Structure LE 1.0.2 Updater - Download
Structure Free 1.0.2 - This download is located in the "Structure Free" section of this article.
Transfuser - No Update Required
Velvet 1.0.2 Updater - Download
Xpand! 1.0.3 - This download is located in the "Ignition Pack 2 Update" section of this article.


Third Party Plug-ins

Any third party plug-in may need an update to work with a leopard system. It is up to the manufacturer of that plug-in to make a leopard compatible version.

Here is our current plug-in compatibility page - Take me there

 

 

"Unable to locate Digidesign Hardware.

Make sure your hardware is connected and turned on. Click "OK" when the hardware is ready." Occuring on Windows XP or Vista.

 

Question

 

"Unable to locate Digidesign Hardware. Make sure your hardware is connected and turned on. Click "OK" when the hardware is ready." Occuring on Windows XP or Vista.

 

Answer

 

If your Digidesign Hardware can not be recognized by Pro Tools. Go to My Computer> (C:) > Program Files > Digidesign > Drivers > double-click DigiDriver (with the blue "d" logo) and choose "Install". Once that is finished, try to launch Pro Tools again. If it still is not connecting: 1. R-click My Computer and choose Manage 2. Click on the Device Manager 3. Click on the plus next to Sound, Video, & Game Controllers 4. Locate you Digidesign Hardware in the list 5. R-click it and choose update driver 6. Choose all of the LAST options available to you from the Hardware Wizard ("Install from a list or specific location", then "Don't search. I will choose the driver to install.") 7. Select your driver from the list, and choose Next 8. Then choose Finish Try to launch Pro Tools again, if it still doesn't connect to the Hardware, check to see if the drivers for your Digidesign Hardware are listed in the Device Manager. If they have an exclamation point or question mark, R-click choose update driver and try the automatic options in the Hardware Update Wizard. Should none of these options work, make sure you have done all of the system optimizations on your PC (listed in the Getting Started Guide) and check the compatibility of your PC. After optimizing your system you may try to uninstall Pro Tools LE (choose the last option to remove Pro Tools, Device Drivers, Preferences, Databases, and MIDI Device/Patch Settings) and reinstall Pro Tools. You may then try to run DigiDriver again. Try these steps before calling Technical Support.

 

 

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